Contact
That address reaches the person who builds and maintains this site. There is no contact form, no ticket system and no chatbot — an email is read by a human, usually within a few working days.
What we can help with
Corrections and errors. This is the most useful thing you can write about. If a premium figure looks wrong, a tax rule has changed, a statutory benefit has been renamed, or a guide contradicts itself — please say so. Include the page URL and what you believe is wrong. Corrections to published figures are made promptly.
Questions about the methodology. How the DIME calculation works, why a particular default is set where it is, or where the rate tables come from. The about page covers most of this, but if something is unclear, that is a fault worth fixing.
Privacy requests. Any request under the UK GDPR, EU GDPR, or CCPA/CPRA. See the privacy policy for what we hold, which is almost nothing — the calculator runs entirely in your browser.
Broken pages. Anything that fails to load, renders wrongly, or looks broken on your device. Telling us your browser and device helps.
What we cannot help with
We cannot give you financial advice. We are not regulated financial advisers, and answering "should I buy this policy?" or "is this quote good for me?" would be exactly that. Those questions belong with a regulated adviser in your own country — an FCA-regulated adviser in the UK, a licensed agent or fee-only planner in the US, a försäkringsförmedlare in Sweden, a forsikringsformidler in Norway.
We cannot sell you a policy or get you a quote. This site sells nothing and is not connected to any insurer. Nobody here can see your figures — they never leave your browser — and no application is passed to anyone.
We cannot tell you why a specific insurer priced you the way they did. Underwriting decisions belong to that insurer, and their complaints process is the route to challenge one.
Advertising and commercial enquiries
The site is funded by advertising served through Google AdSense, as described on the about page. We do not take direct ad placements, sponsored posts, paid links, or affiliate arrangements with insurers or brokers, and enquiries about those will not receive a reply.
Response times
This is a small, independently run site rather than a company with a support desk. Most email gets a reply within a few working days. Reports of factual errors are prioritised over everything else.